How to Be a Call Center Agent Working at BPO industry requires discipline and communications skills. As a customer service representative, you will solve complaints and questions about the company you work for. A call center job is a fast-paced environment, therefore, it is a must that you possess both the technical and soft skills in order to progress in this field. 1. Craft a comprehensive resume. Highlight your interpersonal communication skills. Express that you’re professional and work well on a team. Add to that is your soft skills like discipline, consistency, and your ability to empathize. 2. Prepare for the interview. There is a line of Taylor Swift's song that goes 'if you fail to plan, you plan to fail.' I urge you to practice your answers on questions you anticipate to be asked. It allows you rethink and align your answers to what the specific position (account) is looking for. 3. Be consistent and confident. Do your research about the role of the position. And use it to make your resume and interview stand out. You have to be consistent and confident by the things you answer as well as the details you put in your resume.